PSA Ireland 15th July 2023: Speaker Factor & Summer Social

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About this event

We are looking forward to enjoying our July event at a different venue. Join us at Spencer Hotel, Excise Walk, International Financial Services Centre, Dublin 1, D01 X4C9.

We kick off our event with some open networking. A great opportunity to connect, collaborate and create long time relationships.

Not only is it our Summer social, but it is our regional competition for Speaker Factor. We are pleased that several associate members have put themselves forward.

We will finish off an outstanding talk from Steve Catchick. His talk is entitled “The Dressing Gown – Sales through Service”.

The key takeaways will be:
1. Learn three archetypes and discover how you may drift into each
2. Discover the elements leading to sales through service.
3. Discover how to be an ambassador in your business.
4. Find out why customers leave or switch supplier
5. Find out what would persuade customers to pay more.

Everyone is invited to stay for lunch and celebrate with our Speaker Factor participants. This is a great way to learn more about each other and to encourage us all.

Come EARLY and stay LATE

First time at a PSA event? Email [email protected] to get your special introductory code!

Keynote speakers

Steve Catchick

Steve Catchick is the founder of The Secret Salesforce Programme and equips businesses to develop a team of Brand Ambassadors in order to drive engagement, reduce churn and contribute to profit.

He has been at the front line of customer service for over 25 years, mostly with technology companies. His award- winning customer service programme at IBM, contributed to a substantial increase in sales, customer satisfaction scores and a record high employee morale.

He speaks, coaches and runs masterclasses to business leaders and organisations such as IBM, Capita, DWP and SME’s on winning sales through service, managing difficult customers, high impact communication and presentation skills. Steve shows how everyone in an organisation is in some way, in sales, in service and should contribute to profit.

Steve is past Regional President of the PSA Thames Valley Region and a military veteran. Fun, friendly and engaging, when he’s not working, he can be found listening or dancing to Rock’n’Roll and Swing bands.